"Same comment as last time you sent me an email and asked for a comment. The drive was late, did not meet us in the terminal and was poorly dressed. The excuses were coming thick and fast, but not believable since they conflicted. Further. The terms and conditions on the search page exclude information such as alteration charges and refund percentages. You only see that information after you have paid. Details of this have been sent on to you via email, however I see no changes have been made. Are you deliberately hiding this information?"